Digital Wallets
Digital Wallets
Digital wallets are apps used to store credit and debit cards to conduct contactless payments. Digital wallets are fast and easy to enroll in and offer more security features than using your physical card at a terminal. For information regarding extra features surrounding digital wallets, click any of the links below or refer to the FAQ at the bottom of the page.
Enrolling in Digital Wallets
Each digital wallet will have different instructions for adding your Shinhan Bank America card. Visit the following links for more detailed information.
If you encounter any errors while enrolling your card, make sure all information entered into the app matches the information that appears on your account using the Shinhan Bank America mobile app. If you’re still having issues or need to update your contact information, visit your local branch.
FAQ
Q: How do I use my digital wallet?
A: Navigate to the digital wallet of your choice and click on the card you wish to use to pay. For certain digital wallets, you may select one debit or credit card to be your “primary card” which will be the first option when you pay with your digital wallets. You can use your digital wallet for tap to pay transactions in stores or online by selecting your chosen digital wallet.
Q: I keep getting errors when registering for my digital wallet.
A: Double check that all information that you entered into your digital wallet matches exactly to the information found on your bank account. If you’re not receiving a one-time-password to your device, double check to make sure your contact information is up to date with your local branch.
Q: Which devices can use digital wallets?
A: Availability of digital wallets depend on which wallet you are attempting to register your card to. Apple Pay is compatible with the iPhone 6 and newer models while Samsung Pay is compatible with the Galaxy edge+ and newer models. Updating your phone may be helpful in resolving any errors encountered while downloading or registering your digital wallet.
Q: Is my digital wallet secure?
A: Digital wallets utilize tokenization, a random code that is assigned to your debit card that is provided to the merchant during transactions. In order to use your digital wallet, providers will often require biometric authentication using face ID or fingerprint ID, which makes digital wallets often safer than using a physical card at a terminal. Your card information is never provided during this transaction, which offers a higher level of protection than using your physical card.
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